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Shipping: 

We ship world wide! If you’re having trouble ordering online, send us an email to vanelja@vanelja.com and we’ll help you complete your order.

For all shipped orders, we send an email that references your tracking number. If you ordered and never received your tracking number, email us and we’ll get you sorted.

Your order gets processed within 1-4 days of placing it. All shipments to Finland will be shipped via Posti, normally within a week. For other international orders, your order should arrive within 14 to 21 business days depending on your location.

Digital products will be sent straight to the email you give when placing the order.

Shipping fees:

Shipping fees vary depending on the country and based on the weight of the products you ordered. If you are in need of larger amount of products, contact us directly and we will do our best to source the best shipping method available.

For digital products there are no shipping fees.

Customer returns:

All ebooks are instant digital downloads. These cannot be returned which is why we cannot offer refunds.
Was the goods damaged? Please contact us directly.

You have 14 days to return your product once you receive your order. The product must be unopened with the original seals on the container.

We will refund you within 15 days from the time that we receive your return.

Contact: vanelja@vanelja.com